Privacy Policy

Effective Date:12/20/2025

Your privacy is important to us. This Privacy Policy explains how Stay With My Pet (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website, mobile application, or related services (collectively, “the Service”).

By registering or using the Service, you agree to this Privacy Policy. Please read it carefully to understand how we handle your personal data.

1. Data Controller

Stay With My Pet acts as the data controller for the processing of personal data under this Policy.

We are established in the Republic of Estonia and comply with applicable Estonian and EU data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

Contact details:

Stay With My Pet

Legal Name Lareflexion OÜ / Registration No. 16757645

Registered Address: Juhkentali 16/1, Tallinn, Eestonia

Email Address: info@staywithmypet.ee

Phone Number: +372 5901 7916

If you have questions or concerns about your data, you may contact us using the details above.

2. Information We Collect

We collect and process personal data necessary to provide our Service safely and effectively. This includes:

(a) Identity and Contact Information

Name, surname
Email address, phone number
Residential area or city (not exact address, unless required for a confirmed booking)
Profile photo (optional)

(b) Account and Profile Data

Role type (Pet Parent, Pet Friend, or both)
Profile description and preferences
Pet information (name, age, species, breed, vaccination status, temperament)
Availability and home environment details (e.g. presence of garden, other pets, family members)

(c) Subscription and Transaction Data

Subscription plan details (one-time, 3-month, or 12-month)
Payment method (credit/debit card or other method)
Payment confirmation and transaction history (processed via a secure third-party provider; we do not store full card details)
Renewal and cancellation data

(d) Communication and Interaction Data

Messages exchanged between Users via the platform
Booking requests and confirmations
Reviews, feedback, or ratings
Support or complaint correspondence with the Stay With My Pet team

(e) Technical and Usage Data

IP address, device type, browser version, operating system
Log data (time and date of visits, pages viewed, actions taken)
Cookies and similar technologies (see section 7)

3. Purpose of Processing

We process your personal data for the following purposes:

Purpose	Legal Basis
To register your account and manage your user profile	Performance of a contract
To provide access to the Service and facilitate Bookings	Performance of a contract
To process payments and manage subscriptions	Performance of a contract / Legal obligation
To ensure the safety and wellbeing of pets	Legitimate interest / Legal obligation
To enable communication between Pet Parents and Pet Friends	Performance of a contract
To maintain community trust (e.g. identity verification, reviews)	Legitimate interest
To send administrative notifications (e.g. subscription updates, service alerts)	Performance of a contract
To send marketing communications (where consent is given)	Consent
To improve our platform and user experience	Legitimate interest
To comply with legal and regulatory obligations	Legal obligation

4. No Peer-to-Peer Payments or Earnings

Stay With My Pet is a non-commercial connection platform between pet owners (“Pet Parents”) and pet lovers (“Pet Friends”).

All payments are made to the platform, not between Users.
Users cannot earn money or receive financial compensation from each other through the Service.
This structure ensures transparency, fairness, and a focus on animal welfare and companionship, not profit.

5. Data Sharing and Disclosure

We will only share your personal data when necessary for the operation of the Service, or when required by law. We may share data with:

Other Users, when necessary for a confirmed booking (e.g. first name, general location, pet details).
Service providers and processors, including:
payment processors;
hosting and IT infrastructure providers;
insurance and veterinary partners (if applicable).
Public authorities, if required to comply with legal obligations, such as for safety, animal welfare, or regulatory inquiries.

All service providers are contractually bound to handle your data in accordance with applicable data protection laws and only for the purposes defined by Stay With My Pet.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Profile and booking data are retained while your account is active.
Transaction data may be stored for up to 7 years to comply with accounting and tax regulations.
Communications and review data may be retained for community integrity and dispute resolution.
Once data is no longer required, it is securely deleted or anonymised.

7. Cookies and Similar Technologies

We use cookies to enhance your experience and ensure the proper functioning of our Service.

Types of cookies:

Essential cookies – required for platform functionality and security.
Analytics cookies – help us understand usage patterns (only with your consent).
Preference cookies – remember your settings or login status.

You can manage or disable cookies through your browser settings. Consent-based cookies will only be activated with your explicit permission.

8. Data Security

We apply appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse, including:

Secure (SSL/TLS) encryption of communications;
Access control and data minimisation;
Regular system monitoring and security reviews;
Limiting access to personal data to authorised personnel only.

Despite these measures, no online service can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

9. International Data Transfers

If your personal data is transferred outside the European Economic Area (EEA), we ensure adequate protection through:

EU Commission adequacy decisions, or
Standard Contractual Clauses (SCCs) approved by the European Commission.

We ensure that such transfers comply with GDPR requirements.

10. Your Rights

Under the GDPR and Estonian Personal Data Protection Act, you have the following rights:

Access – to request a copy of your personal data.
Rectification – to correct inaccurate or incomplete data.
Erasure (“Right to be Forgotten”) – to request deletion of data when legally possible.
Restriction – to limit how your data is processed in specific situations.
Portability – to receive your data in a structured, machine-readable format.
Objection – to object to processing based on legitimate interests, including direct marketing.
Withdraw consent – at any time where processing is based on consent.

To exercise any of these rights, please contact us at [info@staywithmypet.ee].

We will respond within one month, or notify you if an extension is needed.

11. Children’s Data

The Service is not intended for users under 18 years of age.

We do not knowingly collect or process personal data from minors.

If we become aware of any such collection, we will delete the data immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

Any significant updates will be communicated via email or through the platform.

The latest version will always be available on our website.

Continued use of the Service after changes means you accept the updated Policy.

13. Contact and Complaints

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact:

Stay With My Pet